1 Introduction & Scope
CITCO GREEN ENERGY PRIVATE LIMITED ("Company", "we", "our", or "us"), headquartered at 803 Sunteck Crest, Near Airport Road Metro Station, Behind Mukund Hospital, Bori Colony, Kadam Wadi, Marol, Andheri East, Mumbai - 400059, Maharashtra, India, is dedicated to protecting your privacy and ensuring transparency in all our interactions.
This Privacy Policy outlines the practices and policies regarding the collection, storage, processing, and disclosure of personal, technical, and commercial data collected through our website (citcogreenenergy.com), feasibility survey forms, solar calculator tools, and direct business communications.
2 Information We Collect
Depending on your engagement with Citco Green Energy, we may collect the following categories of information:
- Contact & Identification Data: Full name, corporate email address, telephone/WhatsApp number, designation, and company name.
- Site & Engineering Feasibility Data: Project geographical coordinates, rooftop area, available land acreage, shadow profiles, soil test reports, and existing structural blueprints.
- Energy Consumption Data: Past electricity bills, sanctioned load (kW/kVA), consumer account numbers, DISCOM tariff category, and operational peak load profiles.
- Commercial & Financial Parameters: Preferred financial model (CAPEX, OPEX/PPA, or Lease), credit parameters for green loans, and tax status (for Accelerated Depreciation benefits).
- Technical Website Data: IP address, browser type, device information, and anonymous session telemetry used strictly to optimize calculator and browsing performance.
3 How We Use Your Information
We process collected information strictly for legitimate commercial and engineering purposes, including:
Solar & Bio-Energy Engineering
Generating customized solar yield simulations (PVsyst), sizing solar plants, bio-pellet units, and biogas facilities.
Government Subsidies & Approvals
Processing PM Surya Ghar Muft Bijli Yojana subsidies, PM KUSUM filings, and DISCOM net-metering synchronization.
PPA Financial Modeling
Structuring zero-capex solar purchase tariffs, lease terms, and return on investment (ROI) forecasts.
Customer Support & O&M
Providing prompt response to technical inquiries, remote generation monitoring, and preventive maintenance.
4 Data Confidentiality & Protection
We treat all engineering drawings, power consumption data, and financial records as strictly confidential. Citco Green Energy employs bank-grade SSL/TLS encryption, firewall architectures, and restricted access protocols to prevent unauthorized access, alteration, disclosure, or destruction of your personal data.
5 Sharing with Third Parties
We do not sell, trade, or rent personal data to marketing third parties. Data is shared exclusively with authorized entities when strictly necessary to deliver services:
- Government Agencies & Power DISCOMs: State electricity distribution companies (MSEDCL, TATA Power, Adani Electricity, etc.) and the Ministry of New and Renewable Energy (MNRE) for net metering and subsidy processing.
- Financial Institutions & Lending Partners: Reputed public and private banks for clients opting for debt-financed solar setups or PPA underwriting.
- Legal Authorities: When mandated by law, court order, or official regulatory inquiry.
6 Grievance Officer & Privacy Contact
If you have any questions regarding this Privacy Policy, wish to access or update your information, or have any data protection grievances, please contact our designated Grievance Officer: